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This Old Thing
faq
Are there any return restrictions?
All items must be returned in original condition with all packaging.
- Final Sale: Marked final sale items are not returnable.
Non-compliant returns may be rejected. Items deemed worn or damaged will not be accepted.
What’s your return policy?
We accept returns within 14 days of delivery, except on items marked Final Sale.
A prepaid return label will be provided upon return request. Returns sent via alternate methods may not be accepted.
Original shipping fees are non-refundable.
International returns must be shipped at the buyer's expense. The shipping fee for international returns will be deducted from the refund amount.
Refunds are issued three business days after quality inspection.
Vault No.9 store credit for immediate use.
Track your return status in your account under the “Returns” section
Returns received after the 14-day window may be accepted at our discretion.
How much is shipping?
Free shipping on all orders totaling $200 or more shipped in the U.S. Domestic shipping is free.
International Shipping is based on the country of destination.
We ship via insured delivery through trusted partners like UPS and FedEx.
To protect your purchase, a signature is required upon delivery.
Shipping costs are charged separately and appear clearly on your invoice.


